Terms and Conditions KingGroup — Complete Guide to Platform Usage Rules

In this Terms and Conditions document, the following words and phrases carry the meanings stated unless the context requires otherwise:

• "KingGroup" refers to the online entertainment platform operating at https://kinggroup.fun and its associated mobile apps.
• "User" or "you" refers to any individual who registers an account and uses kinggroup services.
• "Account" refers to the personal account registered by a user on the kinggroup platform.
• "Services" refers to all games, betting, Live Casino, and other features available on kinggroup.
• "Funds" refers to the account balance in Malaysian Ringgit (MYR) held in a user's account.
• "Bonus" refers to bonus credits, free funds, or other benefits granted by kinggroup to users under specific conditions.

To register and use kinggroup services, you must meet all of the following eligibility requirements:

• Aged 18 years and above on the date of registration. kinggroup strictly prohibits anyone under the age of 18 from using this platform.
• Being a legally eligible individual to enter into a binding contract under the laws of the country where you reside.
• Not residing in a region or country where online betting is absolutely prohibited by local law.
• Never having been banned or blocked from the KingGroup platform previously for any reason.

Each user is only permitted to hold one account only at kinggroup. Creating multiple accounts by the same individual is a serious violation of these terms and may result in the closure of all associated accounts and freezing of funds.

You are solely responsible for the security of your account, including the confidentiality of your password and login credentials. KingGroup will not be liable for any losses arising from the disclosure of your account information to third parties.

You agree to:

• Providing accurate, complete, and up-to-date personal information during registration.
• Update your profile information whenever there are changes to your personal details.
• Not sharing login details with any other party, including family members.
• Notify KingGroup immediately if you suspect your account has been compromised or accessed without authorisation.
• Using the account solely for personal entertainment and not for any commercial or business purposes.

KingGroup accepts deposits via a range of payment methods including local bank transfers, DuitNow, e-wallets, credit/debit cards, and cryptocurrency. All deposits are processed in Malaysian Ringgit (MYR) unless stated otherwise.

• The minimum deposit is RM 10 for e-wallets and DuitNow, and RM 20 for bank transfers.
• KingGroup does not charge any processing fees on deposits. Any charges imposed by third-party financial service providers are the user's responsibility.
• Funds may only be deposited using a payment method registered under the same name as the KingGroup account holder.
• KingGroup reserves the right to request proof of transaction for compliance and anti-money laundering (AML) verification purposes.
• Deposits made in error or those requiring a refund will be processed in accordance with KingGroup's current refund policy.

Fund withdrawals from a KingGroup account are subject to the following terms and process:

• Minimum withdrawal is RM 30 per transaction for bank transfer methods.
• All withdrawals will be processed to the same bank account registered under the user's name. Withdrawals to third-party accounts are not permitted.
• Accounts that have not completed the full KYC process will have lower daily withdrawal limits compared to fully verified accounts.
• Withdrawal processing times range from 1 to 3 working days depending on the selected method and current processing load.
• Bonus withdrawals require users to fulfil the specified wagering requirement before the funds can be withdrawn.

KingGroup offers a variety of bonuses and promotions to users from time to time. All bonuses are subject to wagering requirements and specific terms stated in each offer. General terms applicable to all bonuses are as follows:

• Wagering Requirement: Unless stated otherwise, all bonuses are subject to minimum wagering requirements before they can be withdrawn. Wagering requirements are expressed as a multiple of the bonus amount received.
• One Bonus Per Individual: Each promotion is for single use per user, per residential address, per IP address, per phone number, and per payment method.
• Validity Period: All bonuses have a set validity period. Bonuses not used within that period will expire automatically.
• Bonus Abuse Policy: Any attempt to abuse the bonus system — including bonus abuse or hedge betting — constitutes a violation of these terms.
• KingGroup reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.

All bets placed through the KingGroup platform are subject to general betting rules and the specific rules for each sport or game type. Key rules to follow include:

• Confirmed bets are final and cannot be changed or cancelled after confirmation, except in specified situations such as a cancelled match.
• KingGroup reserves the right to void bets and refund stakes in situations involving clear technical errors or incorrect odds settings.
• The use of any automated software (bots), decision-aid tools, or other unfair methods to gain an unfair advantage is strictly prohibited.
• KingGroup employs a monitoring system to detect suspicious betting patterns and reserves the right to take appropriate action, including investigation and account suspension.
• In situations where a sports match is postponed or cancelled, KingGroup's current refund policy will apply.

Users are strictly prohibited from engaging in any of the following activities on the KingGroup platform:

• Registering multiple accounts or using another person's identity to register an account.
• Money laundering or processing funds derived from illegal activities.
• Hacking, intrusion, or any attempt to manipulate the KingGroup system or software.
• Cooperation or collusion between players to gain an unfair advantage over the casino or other players.
• Use of stolen, fraudulent, or payment methods that do not belong to the user.
• Attempting to exploit any technical errors, bugs, or system vulnerabilities for unlawful gain.
• Any form of threats, harassment, or abuse directed at KingGroup support staff.

KingGroup reserves the right to suspend or close a user's account in the following situations:

• The user has violated any of the terms stated in this Terms and Conditions document.
• The user is unable to complete the KYC process within the specified timeframe.
• There is suspicious activity on the account that potentially involves fraud or money laundering.
• At the user's own request for self-exclusion or responsible gaming purposes.
• Orders from the relevant authorities or legal tribunals.

Users may also request to close their own account at any time by contacting the KingGroup support team. Any legitimate funds will be returned within 5 business days after the review process is completed.

KingGroup provides the platform on an "as-is" basis and makes no guarantee that the service will be free from interruptions or technical errors. Our limitations of liability are as follows:

• KingGroup is not liable for any financial losses resulting from a user's own betting decisions.
• KingGroup's maximum liability to any user under any circumstances is limited to the user's net deposit amount within the 30 days prior to the claim.
• KingGroup is not liable for any service disruptions caused by circumstances beyond our control, such as natural disasters, internet outages, or technical issues from third-party providers.
• Users acknowledge that wagering activities carry financial risk and KingGroup makes no representations regarding odds or guarantees of wins.

KingGroup reserves the right to amend, update, or replace any part of this Terms and Conditions document at any time. Such amendments will take effect immediately upon being posted on our website.

We are committed to notifying users of material changes through:

• In-platform notices displayed upon login.
• Email notification to the user's registered email address (for significant changes).
• Updating the version date of the document visible at the top of this page.

Continued use of the KingGroup platform after amended terms take effect will be considered acceptance of those amended terms.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the KingGroup team through the following channels:

• Support Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom right corner of the website.
• For official complaints: Send an email to [email protected] with the subject "Official Complaint" and your account number for priority resolution.

All enquiries related to the terms will be answered within 2 working days. For complaints requiring investigation, we will update you on the progress within the first 48 hours.