Privacy Policy kinggroup — User Personal Data and Data Protection

Kinggroup takes user privacy very seriously. As an online entertainment platform operating in Malaysia, we are bound by the Personal Data Protection Act 2010 (PDPA) and fully comply with its provisions.

This Privacy Policy document details how KingGroup collects, uses, stores, protects, and shares the personal information of users on our platform. This policy applies to all users who access the KingGroup website, use our mobile app, or interact with any of the services we offer.

We understand that your trust is our most valuable asset, and we do not take lightly our responsibility to protect the information you entrust to us. Every decision we make regarding data handling is guided by the principles of transparency, fairness, and security.

Kinggroup collects your personal information through various means when you use our platform. The data we collect can be grouped into several categories:

Personal information collected by kinggroup is used solely for legitimate purposes, including:

• Account Management: Creating and managing your account, verifying your identity, and ensuring account security.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions accurately and securely.
• Service Provision: Providing access to all games, betting, and kinggroup platform features.
• Legal Compliance: Fulfilling legal obligations under the PDPA 2010, AML laws, and other applicable regulations.
• Security & Fraud Prevention: Detecting and preventing fraudulent activity, money laundering, and security breaches.
• Service Improvement: Analysing usage patterns to improve the user experience and develop better new features.
• Communications: Sending important notifications related to your account, security, and service updates.
• Customer Support: Handling your enquiries, complaints, and support requests effectively.

Kinggroup does not sell, rent, or trade users' personal data. However, in certain situations, we may need to share information with the following parties:

• Payment Service Providers: Financial information required to process deposits and withdrawals is shared with accredited payment gateways bound by strict confidentiality agreements.
• Game Providers: Minimum technical data required to ensure games function properly is shared with licensed game providers.
• Authority: kinggroup will disclose information to law enforcement authorities, regulatory bodies, or courts when required to do so by law or court order.
• Auditors & Legal Advisors: Information required for audit, legal compliance, or legal advisory purposes may be shared with professional parties bound by confidentiality obligations.

Kinggroup continuously invests in security infrastructure to ensure users' personal data is always protected against all threats. The security measures we implement include:

• 256-bit SSL Encryption for all data transmitted between your device and kinggroup servers.
• Data encryption at rest (at-rest encryption) for all data stored in our databases.
• Role-Based Access Control (RBAC) ensuring staff can only access data relevant to their job responsibilities.
• 24/7 Security Monitoring by a dedicated cybersecurity team using real-time threat detection systems.
• Penetration testing conducted periodically by independent security firms to identify and address vulnerabilities.
• Two-Factor Authentication (2FA) available for all user accounts as an additional layer of security.

Kinggroup uses cookies and similar tracking technologies to enhance the user experience on our platform. The types of cookies we use are:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collecting anonymised information about how users interact with the platform to help us improve our services.
• Functional Cookies: Remembering your preferences such as language, display settings, and other choices to deliver a more personalised experience.
• Analytics Cookies: Used to understand overall platform usage patterns, helping us make better development decisions.

You can manage cookie usage through your web browser settings. Please note that disabling certain cookies may affect platform functionality. More information on managing cookies can be found in your web browser's help documentation.

Under the Personal Data Protection Act 2010 and international data protection principles, you as a KingGroup user have the following rights:

• Right of Access: You have the right to request a copy of the personal data we hold about you at any time.
• Right to Rectification: You may request that we correct any inaccurate or incomplete data.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data from our systems, subject to applicable legal requirements.
• Right to Restriction of Processing: You may request that we restrict how we process your data under certain circumstances.
• Right to Object: You have the right to object to the processing of your data for specific purposes such as direct marketing.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact our privacy team by email at [email protected] with the subject line "Data Rights Request". kinggroup will process each request within 14 working days from the date of receipt.

Kinggroup does not knowingly collect, store, or process any personal information from individuals under the age of 18. Our platform is not designed for children, and we take appropriate measures to prevent access by minors.

As an online platform, some of your personal data may be stored or processed on servers located outside Malaysia. In such situations, kinggroup ensures that:

• All data transfers are carried out using recognised protection mechanisms, including the use of Standard Contractual Clauses (SCC).
• The recipient country or entity has data protection standards equivalent to or higher than Malaysia's PDPA.
• All agreements with cloud service providers and international technology partners include strict data protection clauses.

Kinggroup retains your personal data only for as long as necessary to fulfil the purposes stated in this policy, or as required by law. Our data retention guidelines are as follows:

• Active Account Data: Retained for the duration the account remains active and an additional 7 years after account closure to meet legal compliance requirements.
• KYC Documents: Retained for 7 years from the date of verification in accordance with AML legal requirements.
• Transaction History: Retained for 7 years for audit and tax compliance purposes.
• Support Communication Logs: Retained for 3 years from the date of last interaction.
• Technical Data (System Logs): Retained for 12 months and then automatically deleted.

Kinggroup reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other legitimate reasons. When we make material changes, we will:

• Updating the "Last Updated" date shown at the top of this page.
• Displaying a prominent notice on our platform for at least 30 days before the changes take effect.
• Sending email notifications to all registered users for significant changes affecting your privacy rights.

We encourage you to review this page periodically to ensure you are always up to date with KingGroup's latest privacy practices. Continued use of the platform after any amendments take effect will be deemed as acceptance of the revised Privacy Policy.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact KingGroup's Data Protection Officer (DPO) via:

• Email: [email protected] (with subject: "Privacy Policy Enquiry")
• Live Chat: Available 24/7 via the chat icon on the kinggroup platform
• Response Time: All privacy enquiries are answered within 48 working hours; data rights requests are resolved within 14 working days

We take every privacy-related enquiry seriously and will make every effort to resolve any concerns you may have. If you feel our response is unsatisfactory, you also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.